If your order is accepted successfully, we will send you an "Order Completion Email (automatic email)" to the email address you entered when placing the order.

If you do not receive the email, please check your spam folder.

Also, if you create an account before placing an order, you will be able to check the status of your order on your My Page on the site.

We will send important messages such as shipping notifications via email, so please make sure to set up your email address below to allow receiving emails from us in advance.

Auto-send email address: info@eu4ria.jp

*It may take some time to send the email.
*If you have registered an incorrect email address, please contact us using the inquiry form.

You can use credit cards, cashless payment, convenience store payment, and deferred payment.
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As a general rule, we do not accept cancellations or changes regarding returns or exchanges after an order has been received.

Please check the size and color before purchasing.

In the unlikely event that you receive a defective or incorrect product, please contact us via the inquiry form orour official LINE account within 3 days of receiving the product.

If the product is defective, we will provide a refund or exchange.

No customs duties will be charged to you.
In the unlikely event that an incident occurs, you can use our service without worry, as the charge will be made to our company.

[Changes to order details]

Once an order has been completed, it cannot be changed (cancelled).
Please check carefully before placing your order.

If you can cancel your order, please do so and place a new order.

[Items that cannot be changed after ordering]

▶ Add/remove products

▶ Options (size and color)

▶ Delivery address for ordered items (can be changed before shipping)

▶Payment methods

*If any of the above conditions apply to you, we will not be able to accept any changes after you have made your inquiry.

*If you wish to change the shipping address after the product has been shipped, please contact the shipping company directly.

Please enter each coupon code when ordering. *Excluding automatic reflection of coupons on LINE

If the discount is not reflected when you enter the amount, there may be an input error.

Please be sure to check the update before completing your order.

*Coupons cannot be used after an order has been completed.

We apologize for the inconvenience, but please contact us via the inquiry form or our official LINE account.

In addition, if some items are delayed in arriving, we may ship the items that are ready first in order to deliver them to you as quickly as possible if you purchase multiple items.

[After ordering]

If you would like to change your address after placing an order, please contact our customer center directly.

When contacting us, please let us know your order number and the postal code and address of the address you wish to change to.

[After shipment]

It is not possible to change the address on the site after the product has been shipped.

We apologize for the inconvenience, but please check the product's shipping tracking information yourself, and once the delivery has been completed by the shipping company in Japan, please contact the relevant shipping company's office directly to request a change of address.

Even if you order multiple items, we will only ship your order once all items are received.

If you are in a hurry, you can order the item separately and it will be shipped faster than usual.

*We may decide to ship some items.

For orders under 15,000 yen, domestic shipping costs 770 yen. *1500 yen for Okinawa Prefecture

Overseas shipping fees: Varies by country. Shipping fees will be reflected at the time of ordering.

*If the total order amount after deducting coupon and point amounts is 15,000 yen or more, or if there is a free shipping campaign, the order will be free of charge.

Regarding packaging materials

EU4RIA is taking the following three steps to "concern for environmental protection " and " control sales prices by reducing sales costs."

①The packaging materials used to ship your ordered items are made from recycled materials that are environmentally friendly.

②We do not attach paper shop tags (hang tags) to avoid excessive packaging.

③In order to protect personal information and promote paperless delivery notes, please confirm the details of your purchase in the email we will send you when your order is complete.

Regarding product packaging, we will deliver the products in a double package, with each individual item wrapped in a shipping bag used to ship the product.

We thank our customers for their understanding and cooperation.

For same-day shipping items, if your order and payment are received by 3:00 p.m., we will ship your item on the same day.
*Other non-eligible products are excluded.

Under normal circumstances, we will deliver your item within 7-20 business days (excluding Saturdays, Sundays, and holidays) after confirming your payment.

If you purchase same-day shipping items and regular items at the same time, the shipping date and time will match the regular item.

Once you receive the shipping confirmation email, your order will be delivered in approximately 3 to 5 days.

*Delivery dates may vary depending on the shipping company and customs inspection situation.

Due to the specifications of our order system, products are shipped according to order number.

Please note that we cannot combine products with different order numbers.

[How to check your order and delivery status]

How to check the status of your order

① Click the chat button at the bottom right of the screen

② Click [Track your order] in the Quick Answers section.

③ Enter your order information. Your order number will be the number after the # in the email. Your email address will be the one you used when entering your order information.

④ Check order status

How to check the status of your order

①You can check the tracking number from the shipping completion email.

[Shipping process]

EU4RIA products are shipped internationally from overseas to Japan.

① Products are shipped from EU4RIA's logistics center to an overseas delivery agent

② Delivered to an overseas delivery company

③ The product is shipped from the overseas delivery company

④ Customs inspection before shipping from overseas

⑤ Customs inspection completed

⑥ Airborne

⑦ Goods leaving the country

⑧ Arrival in Japan

⑨ Customs Inspection in Japan

⑩ Domestic delivery in Japan (Sagawa Express, Yamato Transport)

[Notes regarding delivery]

*Please note that the time from departure of the aircraft to delivery within Japan may vary depending on customs clearance and aircraft operations.

*Please note that for international shipping, it may take some time for the shipping slip number (inquiry number) to be updated on the shipping company's website.

*Due to international shipping, we cannot change the delivery address or date/time after shipment. Once the product has been handed over to the delivery company in Japan, please contact the delivery company and request a change of delivery address or date/time.

*The storage period for delivery companies within Japan is 7 days, including the delivery date.
If you are not at home to receive your item, please contact the contact information listed on the delivery slip.

*If you do not receive your item within 7 days and it is automatically returned to our warehouse, we may charge you fees related to your order, such as payment fees and shipping fees.
Please note that in case of re-shipment, shipping fees and other charges will be borne by the customer.

Since this is international mail, the tracking number will be reflected after customs inspection has been completed.
It will take about 2-3 days for the changes to be reflected.
Please be aware of this in advance.
*Reflection may be delayed depending on the customs situation.

When purchasing a product, please be sure to check the product size details on the page.

For details on how to measure, click here

*Sizes vary depending on the product.

*The size information is an approximate guide.

There may be an error of 1 to 3 cm depending on the size measurement method, material, and design.

When caring for the product, please carefully read the care instructions and precautions on the washing tag.

[Washing instructions by material]

Click here for more information

[Notes and Guidance]

*In order to ensure that you can wear the items you purchase for a long time, we recommend that you dry clean all items sold on this site after the first wash.

*We cannot accept returns or exchanges for products that have been damaged after washing.

[Information]

If we are unable to confirm that the defect is due to our company, we may refuse to accept the return or exchange based on the conditions.

In addition, if we are unable to immediately determine whether or not the product is defective, we may keep the product and contact you at a later date.

Please note that the following items do not constitute product defects.

[Contents that do not constitute product defects]

- Frayed threads, including those caused by lining and hem processing

The zipper is hard to lift

・Denim fading, denim color bleeding

・Smell

・Patterns such as stripes are not consistent

- Buttonholes are small or not open

・Actual size may vary by 1-3cm

- See-through, underwear is visible

*Materials and some colors may change without notice.

We apologize for any inconvenience, but if there is a problem with the product other than those listed above, please contact us via the inquiry form or chat.

In that case, please let us know your order number and product name to ensure smooth confirmation.

The materials are listed in the material information section on each product page.

If there is anything not listed or if you have any questions about the product details, please contact us in advance.

Generally, the products we handle will go out of stock and be discontinued within a few months of being listed.

Many items are sold out after one season or one production run, so we recommend purchasing any items you are interested in as soon as possible.

If you wish to purchase an item that is out of stock, you can use the "restock request" button on the product page to be notified when it is back in stock.

Business hours are 9:00-18:00 on weekdays. We cannot respond to inquiries outside business hours, such as on weekends and holidays.

Please be aware of this in advance. In order to keep a record of communications with customers, support is provided via email or chat.

Please note that we cannot respond over the phone.

*Please check our website and social media for announcements regarding closures during the Obon, Golden Week, and New Year holidays.