FAQ
FAQ
[About ordering]
Q. I haven't received the order completion email.
If you do not receive an email after your order has been completed, please first check your spam folder.
The email will be automatically sent to the address 【info@eu4ria.jp】.
If you still can't find it, please contact us via the inquiry form or our official LINE account .
Q. I would like to confirm the details of my order.
After your order is received, a detailed email will be sent to you automatically, so please check it.
Q. Can I change or add to my order?
Changes cannot be made after an order has been received.
Q. Can items ordered separately be shipped together?
Orders with different payment methods cannot be combined. Due to system limitations, orders are processed per order.
Q. What about customs duties?
The price includes customs duties.
Q. Can I return or exchange the product I received?
We only accept returns and exchanges due to initial defects.
As a general rule, we do not accept returns or exchanges due to customer convenience.
Q. I would like to know the conditions for returns and exchanges.
[Exclusions]
・Returns and exchanges due to customer convenience (size, color, etc.)
・The product's fit or appearance is different from what you expected. ・The product is missing tags (items with the tags removed are considered used).
If you have lost the product label
・Items that have been delivered more than 3 days ago
・Used products, products that have been washed or dry-cleaned
・Products that have acquired odors, stains or scratches while in the customer's possession
*Sizes are measured flat and there may be slight errors.
*Overseas products may not have as strict product standards as Japanese products, and the sewing and construction may be poorly done.
*Depending on your monitor or display environment, the color and texture of the actual product may differ from what you see on your screen.
[Conditions for eligibility]
・The size listed on the website differs greatly from the actual size. (1-3cm difference is not applicable)
The product has cuts or holes.
・The color or size of the product you received is different from what you actually ordered.
There are not enough buttons.
・Other reasons
Q. What should I do if I receive a defective product?
Please contact us via our inquiry form or official LINE within 3 days of receiving the product.
In that case, please contact us with the following information:
①Name
② Order number (listed in the order completion email)
③Product name
④ Your business details
*We cannot provide refunds if the product label is not included.
* Generally, we will exchange the item for the same item. If the item is out of stock, we will refund your money.
【About Shipping】
Q. I want to know how many days it will take to deliver.
Normally, products are delivered within 10 to 20 business days after ordering.
Once your item has been shipped, you will be notified by email.
Q. I would like to know about the delivery status.
You can check this in the delivery completion email.
Q. The tracking number is not reflected.
A shipping completion email will be sent automatically when the item is shipped from overseas.
Please note that the tracking number will be reflected as soon as the item arrives in Japan and has been inspected by customs, so there will be a time lag before the information is actually reflected.
Q. Regarding long-term absence and incomplete address
If you are not at home, Sagawa Express will notify you of your absence.
Please send a notice of absence and request redelivery yourself.
If too much time has passed since shipping, the item will be automatically returned to our overseas warehouse and the order will be canceled.
Please note that in such cases, no refunds will be given. If you request redelivery, you will be responsible for the shipping costs.
*If the shipping address is incorrect, the item will be returned due to an unknown address. Please be sure to check the address in the order completion email.
If there is an error in your address, please contact us immediately.
Q. Can I change the delivery address or delivery date and time?
Please note that changes or specifications cannot be made.
Q. Can I have the package delivered to my door?
No. Please contact our sales office individually after receiving the delivery completion email.
[Payment]
・Credit card payment (VISA/MASTER/AMEX)
・Apple Pay
・Google Pay
-Payment by PayPal
・Shop Pay
・PayPay
・auPAY
・Bank transfer